Terms of Service

1. Acceptance of Terms

By accessing and using CheechTech's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service are governed by the laws of Quebec and Canada, and any disputes will be resolved in the courts of Quebec.

2. Description of Services

CheechTech provides technology consulting and implementation services including:

• AI automation and machine learning solutions
• Surveillance and security system installation and maintenance
• Network infrastructure design and implementation (UniFi and other technologies)
• Technology consulting and strategic planning
• Support and maintenance services
• Training and knowledge transfer

3. Service Availability

While we strive to provide continuous service availability, we do not guarantee that:

• Our services will be uninterrupted or error-free
• All defects will be corrected immediately
• The service will meet your specific requirements
• Third-party systems will remain available

We reserve the right to modify, suspend, or discontinue services with reasonable notice.

4. User Responsibilities

5. Intellectual Property Rights

6. Data and Privacy

Our handling of personal information is governed by our Privacy Policy. Key principles include:

• Compliance with Canadian privacy laws (PIPEDA, Quebec privacy legislation)
• Data minimization and purpose limitation
• Appropriate security measures for all data types
• Clear consent mechanisms for data processing
• Transparent data handling practices

7. Limitation of Liability

To the maximum extent permitted by law, CheechTech shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or system failures
• Third-party actions or system vulnerabilities
• Damages arising from misuse of our services

Our total liability shall not exceed the amount paid for the specific service in question.

8. Indemnification

You agree to indemnify and hold CheechTech harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

9. Service Level Agreements

Specific service level commitments are defined in individual service agreements. General principles include:

• Response times for support requests
• System availability targets
• Performance benchmarks
• Escalation procedures
• Maintenance windows and notifications

10. Payment Terms

11. Termination

Either party may terminate services under the following conditions:

• With written notice as specified in service agreements
• Immediately for material breach of terms
• For non-payment of fees
• For violation of applicable laws

Upon termination, we will assist with reasonable data export and system transition.

12. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, network failures, or other unforeseeable events.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of Quebec and Canada. Disputes will be resolved through:

1. Good faith negotiation between parties
2. Mediation by qualified neutral mediator
3. Binding arbitration or court proceedings in Quebec

14. Changes to Terms

We reserve the right to modify these Terms of Service with reasonable notice. Continued use of our services after notification constitutes acceptance of updated terms. Significant changes will be communicated directly to active clients.

15. Contact Information